Excellent Customer Service

Reviewed by JH, 2010-02-10

The first battery they shiped to me arrived promptly but proved to be defective. I contacted by phone Brilliant Store's Customer Care and spoke with a very pleasant, helpful representative. She arranged to have a new replacement battery sent to me the same day and included a postage paid return envelope for me to return the original defective battery. The new replacement battery fits and works perfectly. Despite the inconvenience of having first received a defective item, the excellent manner in which they handeled getting the replacement to me ASAP and at no additional expense to me would lead me to definitely buy products from them again. Highly recommended!